Legal
Refund & Returns Policy
At ZKAcademy, we are committed to delivering high-quality tutorials, digital products, and educational resources for interior designers, architects, and 3D artists. Please read this policy carefully before making a purchase.
01
Digital Products
All products sold on ZKAcademy.net are digital and non-tangible. This includes:
Because of the immediate access granted upon purchase, we do not offer refunds or returns for any digital products.
If you experience technical issues — such as broken files, download errors, or access problems — please email us within 7 days of purchase at contact@zkacademy.net and we will work quickly to resolve the problem.
Technical issues are always handled. If something is broken on our end, we fix it — fast.
02
Non-Refundable Circumstances
We do not issue refunds in the following situations:
- You changed your mind after purchase
- You purchased a product by mistake
- You expected features that were not explicitly stated in the product description
- You do not have the required software (e.g., 3ds Max) or skills to use the files
- You failed to download or access the material before contacting support
We strongly recommend reviewing the free course and all product descriptions before purchasing the full course to ensure it meets your needs and that you have the required software installed.
03
Duplicate or Accidental Payments
If you believe you have been charged more than once, or made a payment in error, contact us immediately at contact@zkacademy.net.
We will review the transaction and process a refund if applicable. Please include your payment confirmation details in the email to help us resolve it as quickly as possible.
Duplicate charges are always reviewed and corrected. Reach out as soon as you notice the issue.
04
Contact Us
Your satisfaction matters. If you have questions about a product before purchasing, or need help after a purchase, do not hesitate to reach out.
- Email: contact@zkacademy.net
- Website: www.zkacademy.net
Have a question before buying?
Reach out and we'll reply within 24 hours on business days.